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Avant Connect
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Contents
Supporting our members
The importance of good communication
Informed consent: explaining the risks
The role of an Avant risk manager
When things go wrong: listening, thinking and apologising
Dealing with challenging patients
Mandatory reporting: when to speak up
Technology: communications opportunities and pitfalls
Privacy in practice
Words at work: resolving differences
Clinical communication
Managing expectations and avoiding complaints
"In my role I'm constantly reminded of the importance of good communication.
It is the cornerstone of safe patient care.
Good communication is essential for the handover of clinical information and is
never a one-way street. Clinical handovers involve much more than the transfer
of clinical information. They also offer an opportunity to share ideas, ask
questions, potentially salvage a situation and improve patient care."
Dr Matthew Vukasovic
Director of Emergency Medicine and Avant member
Share your
thoughts
Please email your Connect feedback
to editor@avant.org.au.
You can also email us to order extra
copies of this and past issues.
