Avant Insurance

Issue no. 5 - Communicating for better outcomes

Issue link: http://connect.avant.org.au/i/615711

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2 Avant Connect 2 1 2 4 7 8 10 12 14 16 18 20 22 Contents Supporting our members The importance of good communication Informed consent: explaining the risks The role of an Avant risk manager When things go wrong: listening, thinking and apologising Dealing with challenging patients Mandatory reporting: when to speak up Technology: communications opportunities and pitfalls Privacy in practice Words at work: resolving differences Clinical communication Managing expectations and avoiding complaints "In my role I'm constantly reminded of the importance of good communication. It is the cornerstone of safe patient care. Good communication is essential for the handover of clinical information and is never a one-way street. Clinical handovers involve much more than the transfer of clinical information. They also offer an opportunity to share ideas, ask questions, potentially salvage a situation and improve patient care." Dr Matthew Vukasovic Director of Emergency Medicine and Avant member Share your thoughts Please email your Connect feedback to editor@avant.org.au. You can also email us to order extra copies of this and past issues.

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