Avant Insurance

Issue no. 2 - The Risk Management Issue

Issue link: http://connect.avant.org.au/i/320049

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*Claims and notifications definition: Throughout this issue, we refer to 'claims and notifications'. For the purpose of this issue, a claim is any matter that has incurred a cost, be it for legal expenses or compensation claims. A notification is a matter that has been notified to Avant by the member but has not incurred a cost, however, may give rise to a claim. This publication is not comprehensive and does not constitute legal or medical advice. You should seek legal or other professional advice before relying on any content, and practice proper clinical decision making with regard to the individual circumstances. Persons implementing any recommendations contained in this publication must exercise their own independent skill or judgment or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Information is only current at the date initially published. © Avant Mutual Group Limited 2014. Professional indemnity insurance products are issued by Avant Insurance Limited, ABN 82 003 707 471, AFSL 238 765. The information provided in this publication is general advice only. You should consider the appropriateness of the advice having regard to your own objectives, financial situation and needs before deciding to purchase or continuing to hold a policy with us. For full details including the terms, conditions, and exclusions that apply, please read and consider the policy wording and PDS, which is available at www.avant.org.au or by contacting us on 1800 128 268. Share your thoughts Please email your Connect feedback to editor@avant.org.au You can also email us to order extra copies of this and past issues. Using QR Codes Contents This issue features QR (quick response) codes - mobile phone-readable barcodes that will link you directly to an online resource by pointing your mobile device over the code. Some mobile devices have in-built decoding software. If not, install a QR code app. Watch - Refer to - eLearn Why risk management is everyone's business Early, effective communication the key to safer practice High-risk area: Prescribing High-risk area: Medicare High-risk area: Diagnostic errors General surgery: three areas to watch Changing behaviour through benchmarking The measure of a good doctor Charlotte's new chapter A day in the life of a GP Obstetrician The ABC of Risk IQ webinars Interns, keep a clear head and clearer notes Your Medico-legal Advisory Service A doctor's guide to smarter phone use 2 4 6 8 10 12 14 16 17 18 20 22 23 24 Welcome to your Autumn/Winter 2014 Connect, which focuses on a topic that is central to the practice of medicine – risk management. As a mutual run for the benefit of our members, Avant's role is to not only support doctors in times of need but also protect them into the future. Instrumental to this is our risk management service, a key member benefit we have developed to suit your diverse needs, specialties and career stages. With more members and more claims experience, Avant is in the best position of any MDO to help you practise as safely and effectively as possible. This issue of Connect demonstrates how we use our wealth of claims information to identify risks and help you to navigate them. Many business consultants and analysts believe data is the lifeblood of any worthwhile enterprise. As a doctor, you use data every day to make decisions about diagnosis and treatment, be it to consider the most appropriate treatment or the likely outcomes for your patients. So too, the business of managing risk is grounded on gaining reliable data. The information we gain from our interactions with members is central to how Avant supports you to practise in a way that benefits your patients' and personal wellbeing – that is, by managing risk. We have tapped into our vast claims data to bring you valuable insights into key risk areas – including Medicare, prescribing, We have mined the data to produce some insights that have not previously been available, including key drivers of claims and risks that are particular to certain areas of practice. I hope you take something away from this issue, be it a piece of advice, confirmation you're managing your risks well or the knowledge we are drawing on your experiences to reduce claims and encourage safer practice. We would welcome your feedback through our Avant Member Survey. By answering the questions on the form sent with Connect or online at avant.org.au, you will enable us to track our performance and improve how we serve you. Associate Professor Stuart L. Boland Chairman diagnostic errors and certain general surgery procedures – and demonstrate the impact of Avant's risk education ('Risk IQ') and advisory programs on claims. We hope the following information and personal accounts provide food for thought. If something strikes a chord or you wish to learn more about how you can better manage risk, please email editor@avant.org.au. Head of Member Risk Management Adam Golabek Chairman's message Head of Member Risk Management's message Page 1 Issue 02 Risk-IQ avant.org.au/riskiq/ Head of Member Risk Management

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