Avant Insurance

Connect issue 13

Issue link: http://connect.avant.org.au/i/1193892

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in this edition 19 Life insurance in superannuation Things you should consider What you should know about life insurance in super to help weigh up the advantages and disadvantages. 10 Defending your decisions Records prove decisive When regulators are considering complaints and disciplinary actions, documentation is a vital element of the evidence. 02 A doctor with determination Dr Dinesh Palipana OAM Determined to practise despite his disability, Dinesh now works in emergency medicine and champions inclusivity. 04 Non-compliant patient Court absolves doctors It is vital to find ways to ensure continuity of care, even if a patient is non-compliant. 22 Under attack Ransomware cripples practice Cyber attacks can result in data breaches and business disruption – know how to mitigate the risks and respond to an attack. 13 Avoiding the spotlight Medicare review Answers to questions about the Medicare and Professional Services Review process and advice on good billing practices. 16 Private patients in public hospitals A question of choice Private health insurance is funding a growing number of public hospital admissions. A threat to patient choice is cause for alarm. 24 A quality team Business improvement Improving patient and business outcomes requires engaging the whole practice team. We share some tips on achieving this. 06 Fatal assumption Communication failures Proceedings against a member who provided a patient with palliative care, is a reminder of the danger of assumptions. on the cover Dr Dinesh Palipana OAM in Gold Coast University Hospital's Emergency Department. 08 What are the options? Advising is essential A Supreme Court decision emphasises the importance of rigorous consent processes and advising patients of treatment options. 18 Support continues Medical indemnity schemes The Australian Government has reinforced the medical indemnity schemes in new legislation – a positive outcome for doctors. 12 Knowledge is power Instant patient feedback A lack of access to patient feedback inspired Prof Obermair's Patient Reported Outcome Measures, funded by the Avant Foundation. 03 Consent conundrums 1 in 10 claims An analysis of our data highlighted the prevalence of consent as an issue in 1 out of 10 claims. 20 A balancing act Flexible work requests An unfair dismissal application against a practice demonstrates the need to balance employee requests with business needs. 10 06 16

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